Help desk Software, Support ticket Software

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HELP DESK

To discuss your requirements with us
call (91) 90116 96305 or email sales@ecbuzz.com
We will get back to you with a proposal within 24 working hours.

We have listed the standard features of a Help Desk software for your convenience:

Incident Management

Register incidents
Track incidents
Search
Email notifications
Complete history tracking
Incident routing and assignment
Priorities
Internal notes

Team Organization

Roles
Groups

Email Automation

Convert incoming emails to Incidents
Multiple email automation modes
Register new users automatically
Blocking email addresses

Knowledge Base

Integration with incidents
WYSIWYG editor

Service Level Management

Customizable notification rules
Hours of operation
Automated incident escalations

Work Order Management

Work orders
Active Directory integration
Import user accounts from a file
Reports
Real time
Charting